Frequently Asked Questions (FAQ)
About Our Mats
Ultra Mat Premium TPR Mat is a custom-fit car floor mat designed to protect your vehicle’s interior from everyday dirt and spills. It combines a woven surface with a TPR layer and anti-slip backing for practical protection and a stylish finish.
TPR stands for Thermoplastic Rubber, a flexible material that combines rubber-like elasticity with the processing properties of plastic.
Our mats are tailored to specific vehicle models. Share your car’s make, model, year and seating configuration so we can confirm the correct fit.
The TPR layer provides a water-resistant barrier, while the raised edges help contain everyday spills. Spills should be cleaned promptly, as liquid may escape through openings or over the edges.
Remove the mats, shake off loose dirt and wipe or rinse them with water. Use mild soap when needed, rinse thoroughly and allow all layers to dry before reinstalling. Avoid bleach, solvents and harsh chemicals.
The custom-fit shape and anti-slip backing help reduce movement. Depending on the model, clips or other retention features provide additional support. Always ensure the driver’s mat is secured and clear of all pedals.
Yes. Follow the instructions for your vehicle and mat version, secure all supplied fasteners and check pedal clearance and seat movement after installation.
Our Premium TPR Series includes a 12-year limited TPR main body warranty and a 2-year component warranty, subject to the Warranty Terms & Conditions.
Yes. Installation is available at our factory in Skudai, Johor. We are gradually expanding installation services to other areas. Please contact us to check availability in your location and arrange an appointment.
Full Cover: Available for selected models, such as the Toyota Alphard AH30 7 Seater and AH40. It fits over the original factory mats, providing wider coverage and protection. However, it reduces the available seat travel.
Original: Follows the factory mat layout and seat rails, allowing the seats to move through their full range without restriction.
Original: Follows the factory mat layout and seat rails, allowing the seats to move through their full range without restriction.
We recommend removing your original removable mats and using only one set, especially in the driver’s footwell. Stacking mats may cause movement or interfere with the pedals. Always ensure the driver’s mat is securely fitted and all pedals can move freely.
For the Full Cover Version, follow the installation instructions for your specific vehicle. Only retain the original mats in areas where the design specifically allows it.
For the Full Cover Version, follow the installation instructions for your specific vehicle. Only retain the original mats in areas where the design specifically allows it.
Warranty Terms & Conditions
Warranty coverage begins on the original purchase date shown on the invoice or official order confirmation.
12-Year TPR Main Body Warranty
Covers complete wear-through of the main TPR mat body caused by normal foot contact during private-vehicle use, as well as structural manufacturing defects. Surface wear without complete penetration is not considered wear-through.
2-Year Component Warranty
Covers manufacturing defects in the edge binding, stitching, heel pad, fasteners, anti-slip components and nameplate, including abnormal separation between product layers.
Warranty Eligibility
Applies only to the original purchaser and the original vehicle for which the mats were purchased. Products must be purchased directly from Ultra Mat or an authorised seller. The warranty is non-transferable.
Exclusions
Does not cover normal wear, fading, stains, scratches or flattened texture, except for qualifying wear-through under under the 12-Year TPR Main Body Warranty. Damage caused by improper cleaning, chemicals, sharp objects, pets, accidents, incorrect installation, misuse, unauthorised modification or deliberate damage is excluded.
Warranty Claims
Customers must contact Ultra Mat and provide proof of purchase, vehicle details, and clear photos or videos of the affected mat. Please retain the product for inspection and obtain return instructions before shipping.
Repair or Replacement
Following inspection and approval, Ultra Mat will repair or replace the affected mat piece only, not the entire set. If the original product is discontinued, a comparable replacement may be provided. Colour, texture or design differences may occur.
Warranty Shipping Costs
For approved warranty claims:
Within the first 12 months
Ultra Mat covers shipping costs both ways.
From the second year onwards:
The customer pays all shipping costs, including delivery to Ultra Mat and return delivery to the customer.
These periods are calculated from the original purchase date.
Replacement Warranty Period
Repaired or replacement products remain covered for the balance of the original warranty period. Repair or replacement does not restart the warranty.
Ultra Mat (M) Sdn Bhd
Ultra Mat® — Beyond Mats Beyond Service
12-Year TPR Main Body Warranty
Covers complete wear-through of the main TPR mat body caused by normal foot contact during private-vehicle use, as well as structural manufacturing defects. Surface wear without complete penetration is not considered wear-through.
2-Year Component Warranty
Covers manufacturing defects in the edge binding, stitching, heel pad, fasteners, anti-slip components and nameplate, including abnormal separation between product layers.
Warranty Eligibility
Applies only to the original purchaser and the original vehicle for which the mats were purchased. Products must be purchased directly from Ultra Mat or an authorised seller. The warranty is non-transferable.
Exclusions
Does not cover normal wear, fading, stains, scratches or flattened texture, except for qualifying wear-through under under the 12-Year TPR Main Body Warranty. Damage caused by improper cleaning, chemicals, sharp objects, pets, accidents, incorrect installation, misuse, unauthorised modification or deliberate damage is excluded.
Warranty Claims
Customers must contact Ultra Mat and provide proof of purchase, vehicle details, and clear photos or videos of the affected mat. Please retain the product for inspection and obtain return instructions before shipping.
Repair or Replacement
Following inspection and approval, Ultra Mat will repair or replace the affected mat piece only, not the entire set. If the original product is discontinued, a comparable replacement may be provided. Colour, texture or design differences may occur.
Warranty Shipping Costs
For approved warranty claims:
Within the first 12 months
Ultra Mat covers shipping costs both ways.
From the second year onwards:
The customer pays all shipping costs, including delivery to Ultra Mat and return delivery to the customer.
These periods are calculated from the original purchase date.
Replacement Warranty Period
Repaired or replacement products remain covered for the balance of the original warranty period. Repair or replacement does not restart the warranty.
Ultra Mat (M) Sdn Bhd
Ultra Mat® — Beyond Mats Beyond Service
Shipping Policy
1. Delivery Coverage & Charges
We deliver throughout Malaysia. Shipping is free within West Malaysia. Additional charges apply to East Malaysia and will be confirmed before payment.
2. Order Processing & Dispatch
Orders are usually dispatched within 1–3 working days after payment and order details are confirmed. Processing time may vary depending on your vehicle model, selected design and product availability.
3. Estimated Delivery Time
Once your order has been dispatched, estimated courier delivery times are:
West Malaysia: 1–3 working days.
East Malaysia: 3–7 working days.
Delivery time is additional to order processing time. Working days exclude weekends and public holidays. These timeframes are estimates and may vary due to courier schedules, delivery location or unforeseen delays.
4. Delivery Details
Please provide your correct delivery address, contact number and vehicle information. Additional charges caused by incorrect delivery details or unsuccessful delivery may be payable by the customer.
5. Delivery Updates
Once your order has been dispatched, tracking details will be provided where available. Delivery dates are estimates and may be affected by courier schedules, public holidays or unforeseen delays.
6. Damaged or Missing Items
If your order arrives damaged, incomplete or incorrect, please contact us promptly with your order number and photos of the product and packaging. Keep the packaging until the issue has been resolved.
We deliver throughout Malaysia. Shipping is free within West Malaysia. Additional charges apply to East Malaysia and will be confirmed before payment.
2. Order Processing & Dispatch
Orders are usually dispatched within 1–3 working days after payment and order details are confirmed. Processing time may vary depending on your vehicle model, selected design and product availability.
3. Estimated Delivery Time
Once your order has been dispatched, estimated courier delivery times are:
West Malaysia: 1–3 working days.
East Malaysia: 3–7 working days.
Delivery time is additional to order processing time. Working days exclude weekends and public holidays. These timeframes are estimates and may vary due to courier schedules, delivery location or unforeseen delays.
4. Delivery Details
Please provide your correct delivery address, contact number and vehicle information. Additional charges caused by incorrect delivery details or unsuccessful delivery may be payable by the customer.
5. Delivery Updates
Once your order has been dispatched, tracking details will be provided where available. Delivery dates are estimates and may be affected by courier schedules, public holidays or unforeseen delays.
6. Damaged or Missing Items
If your order arrives damaged, incomplete or incorrect, please contact us promptly with your order number and photos of the product and packaging. Keep the packaging until the issue has been resolved.
Return & Exchange Policy
1. Contact Us First
Please contact Ultra Mat before returning any product. Provide your proof of purchase, vehicle details and clear photos or videos of the issue. We will review your request and provide return instructions.
2. Incorrect, Defective or Unsuitable Products
If we supply an incorrect or defective product, or the mats do not fit despite receiving accurate vehicle information, we will assess the issue and arrange an appropriate correction, repair, replacement or refund.
3. Change of Mind & Custom Orders
As our mats are tailored to specific vehicle models and selected colours, change-of-mind returns or exchanges are generally not accepted once production has begun. Please confirm all details before placing your order.
4. Incorrect Vehicle Information
If incorrect or incomplete vehicle information was provided, please contact us to discuss available solutions. Additional production and shipping charges may apply.
5. Product Condition
For any approved change-of-mind exchange, products must be unused, unmodified and returned with all supplied accessories. This requirement does not prevent claims concerning defective products discovered during normal use.
6. Return & Exchange Shipping
Ultra Mat covers reasonable return and replacement shipping costs for confirmed supply errors or products defective on arrival. For other approved exchanges requested by the customer, the customer bears shipping costs and any agreed price difference.
7. Warranty Returns
For approved warranty claims, Ultra Mat covers shipping both ways within the first 12 months from the original purchase date. From the second year onwards, the customer bears all shipping costs. Please refer to our Warranty Terms & Conditions.
8. Refunds
Where a refund is approved or required by applicable law, we will confirm the amount, payment method and expected processing time.
Please contact Ultra Mat before returning any product. Provide your proof of purchase, vehicle details and clear photos or videos of the issue. We will review your request and provide return instructions.
2. Incorrect, Defective or Unsuitable Products
If we supply an incorrect or defective product, or the mats do not fit despite receiving accurate vehicle information, we will assess the issue and arrange an appropriate correction, repair, replacement or refund.
3. Change of Mind & Custom Orders
As our mats are tailored to specific vehicle models and selected colours, change-of-mind returns or exchanges are generally not accepted once production has begun. Please confirm all details before placing your order.
4. Incorrect Vehicle Information
If incorrect or incomplete vehicle information was provided, please contact us to discuss available solutions. Additional production and shipping charges may apply.
5. Product Condition
For any approved change-of-mind exchange, products must be unused, unmodified and returned with all supplied accessories. This requirement does not prevent claims concerning defective products discovered during normal use.
6. Return & Exchange Shipping
Ultra Mat covers reasonable return and replacement shipping costs for confirmed supply errors or products defective on arrival. For other approved exchanges requested by the customer, the customer bears shipping costs and any agreed price difference.
7. Warranty Returns
For approved warranty claims, Ultra Mat covers shipping both ways within the first 12 months from the original purchase date. From the second year onwards, the customer bears all shipping costs. Please refer to our Warranty Terms & Conditions.
8. Refunds
Where a refund is approved or required by applicable law, we will confirm the amount, payment method and expected processing time.
